We’re sorry to hear about this issue. The problem should be resolved in the latest patch. If your avatar appearance has reset, try the following troubleshooting steps:

- Reopen the game
- Check your internet connection
- Update the game via the app store
- Restart your device
- Free up storage space
- Clear cache/data (Settings > Apps > [Game Name] > Storage)
- Reinstall the game if needed
- If prompted about which save to use, select the one with more playtime (most players choose Local Save over Cloud Save)

If the issue continues after trying these steps, please reach out to support with details.