Be sure to review our device requirements prior to playing. Devices outside of these requirements may work but are not guaranteed and will likely encounter issues.

If you encounter crashing or performance issues, please try the following.

• Ensure you have the latest updates for your device and the game.
• Visit the in-game settings menu, and adjust graphics quality to low.
• Force close and restart the application.
• Close other inactive programs on your device.
• Clear your device cache.
• Reboot your device.
• Make sure you're currently connected via wifi.

Please note, that we do not support third-party emulators. Using these may result in unexpected issues.

If you continue to have trouble, please include the following when contacting support:

• In-game ID
• Device type
• Region
• Game Mode (or where the issue occurs)
• Exact error message if applicable
• Screenshots or video of the issue occurring
• Any additional details that may be helpful.