To improve your gameplay experience, please try the following: 

⦁        Force close and restart the application.
⦁        Close other inactive programs on your device.
⦁        Clear your device cache
⦁        Reboot your device.
⦁        Make sure you're currently connected via wifi.
⦁        Ensure you have the most recent version of the game.

Should the issue persist, kindly reach out to us with the following details:

⦁        User ID
⦁        Game handle
⦁        Device name and OS version
⦁        App version of the game
⦁        Screenshots or video showing the issue