Snake.io requires a consistent internet connection in order to play, so the first step is to make sure that there isn’t a connection issue on your end. If you’re playing over Wifi, please try moving closer to your router then start the game again. If you’re playing over mobile data, it’s possible that your mobile coverage experienced an interruption, or is too slow to maintain a good connection to our servers.

It’s also possible that there might be an issue with the servers, so if you’ve verified that the issue isn’t on your end and you still can’t connect, please reach out to our player support team via the chat box below.