Sound Missing On iOS (Under Investigation)

The team is investigating an issue where the sound/audio is missing after launching the game.

Screen Turns Black/Gameplay Missing On iOS (Under Investigation)

While playing, the user's screen turns black with only the tools and UI menu still visible.

All Thronglets are missing while, Thronglet counter shows "9999" (Under Investigation)

Our team is currently investigating an issue where the Thronglets are missing in your game, but the counter displays that you have 9999 of t...

Game freezes after unlocking the Mop (Under Investigation)

The team is currently investigating an issue where the game freezes on the “Mountain Rubble” cutscene after unlocking the Mop.

Receiving the "ItemLimitException" error message when trying to use the Nuke or Nuclear bomb for the first time

Our team is currently investigating an issue where players receive an "ItemLimitException" error message even though it is the first time th...

No other means of earning gems resulting to getting stuck in the game

The team is already aware of the issue regarding players unable to progress as they have spent all the gems and have no other means to get m...

Unable to use the mop from the tool section even after being prompted that it is already unlocked

Our team is already looking into the issue of being unable to choose the mop from the tool section despite getting a message that the mop is...

Stuck on the "building bridge" scene with the tools disappearing from the screen

The team is already aware of the issue wherein, when building the bridge, the tools would disappear and the player will get stuck in this pa...

Unintended Extra Island in Act 2

An extra island can be spotted in Act 2, which is not an intended part of the game. 

The monolith doesn't appear after blowing up the mountain using TNT

Our team is already looking into the issue of the monolith not appearing after blowing up the mountain rubble. 

The game freezes on the "Would you like us to spend less time in Dwellings, for the same effect?" cutscene in Act 2

The team is currently investigating the issue wherein the game freezes when on the "Would you like us to spend less time in Dwellings, for t...

The game freezes after building the wooden bridge in Act 1

The team is currently investigating the issue wherein the game freezes after players finish building the wood bridge in Act 1.