1. Make sure you are using this link to access the game on Google Play: https://play.google.com/store/apps/details?id=com.netflix.NGP.SpiritCrossing

2. If that link does not work, you may have signed up on playspiritcrossing.com with an email different from what you use for the Google Play store. If that’s the case, please ask for help through the HelpShift  “chat” icon in the bottom-right corner of this page and let us know 1) what email you signed up with on playspiritcrossing.com AND 2) what other email you use for Google Play.