What happens if my Netflix subscription lapses?

TL;DR: As long as you do not delete the profile where you are saving your game progress, you will be able to access your game’s progress for...

I can't log in. What should I do?

If you're experiencing issues logging into the game, please ensure that you're using the correct email address that's tied to your Netflix a...

I’m having a Netflix account issue. What should I do?

Should you need any help accessing your Netflix account or have questions on your Netflix membership, please kindly reach out to  Netfl...

What languages are available in Spirit Crossing?

While Spirit Crossing is available in all regions where Netflix is accessible, the game currently supports the following languages:English (...

What Are the Minimum Devices and Specifications?

We are still optimizing performance for a wider range of devices! We have implemented some minimum device requirements for Android and Apple...

Don’t have a Netflix account?

You will need a Netflix to play. You can sign up via netflix.com.

Can’t log into your Netflix account?

We’re sorry to hear that you’re having trouble signing in to your Netflix account. Please refer to this article for help.

Player Safety

Harassment in any form is not tolerated, and we will act quickly to resolve this issue.Be Kind: Practice good judgment and treat others how ...

How do I control the game?

Move by placing a finger on the left side of the screen and dragging that finger around. Look around by placing a finger on the right side o...

Are controllers, BlueStacks, etc. supported?

We do not officially support these controller methods at this time, so your mileage may vary when trying to find workarounds. We do not...

How do I save my progress?

We are constantly saving changes to the world and character data on our servers. Progress should always be saved, barring any critical issue...

Progress reset after updating to ver. 14.5

Please note that all players' progress will be reset after updating to version 14.5. This is an intended part of the game so that new and ex...

How do I customize my character?

If you haven’t left the starting area (before you take the trolley to the Ruined Waystation), you are able to change your appearance by talk...

Can I move to a different Waystation?

If you and a friend got separated into different Waystations, don't worry! You can move to the same Waystation as them by following these st...