What kind of feedback are we looking for?

Thanks so much for joining us for this work in progress! We look forward to hearing what you think…Is the game fun? Why or why not?- What co...

How Do I Submit Feedback?

1. Discord - Discord is a player-first communication channel that we are so happy to be a part of! Joining Discord will allow players to com...

How Do I Submit Bug Reports?

Congratulations! You've made Spirit Crossing history by helping eliminate pesky bugs. Here are a few things to keep in mind as you report yo...

I’m logged in but when I hit “Play”, something goes wrong.

You may see a "Server is currently undergoing maintenance" message in which case we're working on updating the game or fixing an issue! Plea...

Need Discord access?

For the latest updates and to join the community on Discord, you can go here. 

How do I install the game on Apple?

1. If you have not already, install TestFlight on the iOS or iPadOS device that you’ll use for testing.2. Open your email invitation an...

I don’t know what I’m doing in-game! How do I get help?

Not sure how to do something in-game?  Check the Help Library which you get get into via the ❓”question mark” button in the top menu.&n...

What should I do if servers go down unexpectedly?

We’ll be watching for issues ⏰Weekdays, 9:00 AM - 5:00 PM PTWhile we eventually aspire to be available around the clock to address outages a...

Will there be progress wipes?

There is a very good chance there will be progress wipes throughout Alpha and Beta. We will be sure to let you know in advance if there is a...

Do you have an issue to report?

Unable to access to download the game? Please tap on the chat button on the bottom-right corner of your screen and select "App Issues & ...

How do I install the game on Android?

1. Make sure you are using this link to access the game on Google Play: https://play.google.com/store/apps/details?id=com.netflix.NGP.S...

Need a Hand? Try These Troubleshooting Tips!

If you're experiencing any issues with the game, here are some general troubleshooting steps that might help resolve the problem:- Force Clo...

Game Returns to Main Menu After Loading Screen

Spirit Crossing has recently been updated to version 14.3. If you're using an older version, you might be returned to the main menu when try...

Reporting another player

If you suspect a player for violating our Community Guidelines, you can report their inappropriate behavior in the game.You have two ways to...