What happens if my Netflix subscription lapses?

As long as you do not delete the profile where you are saving your game progress, you will be able to access your game’s progress for 10 mon...

I can't log in. What should I do?

If you're experiencing issues logging into the game, please ensure that you're using the correct email address that's tied to your Netflix a...

How can I get assistance with a problem on my Netflix account?

Our Netflix account specialists are equipped with the necessary resources to help you with your Netflix account concerns.If you require assi...

How to submit a ticket to support

If you have any concerns about the game, please feel free to contact us and prepare the following details:Email address - Netflix account ow...

Where can I see my Game Handle?

You can find your Netflix Game Handle by clicking the Netflix profile icon from the Settings menu or the game’s main screen. It will appear ...

How to check my game version?

The version of the game you are currently on can be seen immediately when opening the game. This is the set of number that you see in the bo...

Game freezes on the Parental screen

If the game is freezing while in the Parental screen and your device is an Android, simply tap back or restart the app and the matter is sol...