While playing a game, you might get a message that says, "Your connection is unstable." If this message happens often or doesn't go away, follow these steps.

• Turn off your device, then unplug your modem and router from power.
• After 30 seconds, plug in your modem and router.
• Wait 1 minute, then turn on your device.
• Try Netflix again.

Note: Some devices, modems, and routers might take longer to reconnect to the Internet.