We put together a list of some of our current Known Issues. Our team is working on resolving these in our future updates. If you encountered something that isn’t shared here, please do let our Player Support team know. The best way to contact us is through the Chat widget on our Help Center (bottom right corner).

Error "0x00"
Issue: The game may lose connection if it’s left running in the background for an extended period of time. 
Workaround: To avoid this error, try not to leave the game idle in the background for extended periods. If the error appears, restart the app.

Crashing and Error "0x05" 
Issue: The game may crash repeatedly and show error 0x05.
Workaround: Try reinstalling the game. If the issue continues, please contact us for further assistance.

[Android] Black screen when opening the game. 
Issue: After launching the game and selecting a Netflix profile, the screen may go black, and the game won’t load.
Workaround: Try force-closing the game and reopening it a few times. If that doesn’t help, restart your device (turn it off, wait a few seconds, then turn it back on) or reinstall the game.