The team is currently working on a fix for an issue where some users are being redirected to the App Store when trying to claim rewards via PayPal. In the meantime, please try the following steps: 

 

1. Fully close and restart the app.

2. Make sure your PayPal email address is confirmed. You can follow PayPal's instructions here to confirm your email address: https://www.paypal.com/us/cshelp/article/how-do-i-confirm-my-email-address-help138

3. Manually enter your PayPal password. When logging into PayPal, type your password in manually. Do not use:

- Password autofill

- Face ID / Touch ID

- Other biometric or saved-password login methods

4. If earlier troubleshooting steps does not work, try reinstalling the Best Guess Live app.

 

If the issue persists after trying all of the above, please contact Support and include:

- A short description of what's happening

- Screenshots of the redirect or any error messages