The game won’t start. What should I do?

If the game is not starting, please close it and relaunch it. If this doesn't resolve the issue, it is possible that the cloud servers are e...

I was disconnected. How can I rejoin the game?

You’ll need a stable internet connection to be able to play. If you get disconnected, try switching between WiFi and mobile data. The game w...

I’m seeing the “We can’t play games right now” message. What does it mean?

Games on TV and on Netflix.com might be temporarily unavailable while we perform updates or fixes. If you get a message that says, "We can’t...

I’m seeing the “Your connection is unstable” message. What does it mean?

While playing a game, you might get a message that says, "Your connection is unstable." If this message happens often or doesn't go away, fo...

How can I fix the account stream limit reached issue?

When starting a game, you might get a message that says, “Too many people are playing games on your account right now.“To fix the problem, o...

What does it mean that too many people are playing?

When starting a game, you might get a message that says, “Too many people are playing right now.“ This can happen if demand for this game is...

Contact us

If you need to reach out to support, tap the Controller Settings (⚙) icon on your controller. From there, locate the “Help” button, which al...