If you’re experiencing issues with the game, try the following:

1. Close and reopen the game.
2. Check your internet connection.
3. Update the game through your app store.
4. Restart your device.
5. Ensure there is enough free storage on your device.
6. Clear the game’s cache/data: Settings > Apps > Barbie Color Creations > Storage.
7. Reinstall the game if necessary.

If the issue continues after these steps, contact our support team with full details by submitting a ticket.