We apologize for the inconvenience you're experiencing with launching the game. Our developers are currently investigating similar reports so as to find a solution as soon as possible. In the meantime, please keep an eye on any upcoming game updates in the Store.

If you haven't already, please try these steps and let us know if the issues continue after that:

1. Restart your device.
2. Other players reported that restarting the game 5-10 consecutive times helped solve the issue so you can also try that.
3. Sign out of your Netflix account using the Netflix mobile app on your device, then sign back in and launch the game. To sign out, open the Netflix mobile app and select your profile > Tap “My Netflix” in the bottom right corner > In the top right corner, tap Menu > "Account" > "Sign out of all devices".

If that didn’t help, feel free to get back to us along with any further info that you have at hand. It’ll greatly help our investigation into your case!

Despite the trouble, have a great day!