We put together a list of some of our current Known Issues. Our team is working on resolving these in our future updates. If you encountered something that isn’t shared here, please do let our Player Support team know. The best way to contact us is through the game. However, you can also use the Chat widget on our Help Center (bottom right corner), or send us an email at netflixpuzzled.support@games.netflix.com
Game Specific Known Issues:
Sudoku
"Show the Hint Button" toggle does not remove the Hint button
Issue: The "Show the Hint Button" toggle in Sudoku Settings does not remove the Hint button as described. Instead, it disables the button, leaving it visible but inactive.
Lost Streak Earned In Offline Mode
Issue: If streak progress is earned while playing in Offline Mode, the streak may be lost after restarting the application.
Workaround: To avoid losing streak progress, ensure you have an active internet connection while playing.
General and Device-Specific Known Issues:
Netflix Puzzled may crash after being left in the background
Issue: The app may crash when left in the background for more than 2 hours and then reopened. Workaround: Force close the app and relaunch it before playing again if it was left in the background for an extended period.
[Android] The Back button may cause unexpected navigation behavior
Issue: Using the Android’s back button on certain screens may return you to a loading screen or previously completed puzzles.
Workaround: Relaunch the app or re-solve the puzzle by reapplying the same correct last move.
[Android] [Pixel 9 Pro]
Issue: Players are unable to use 'x' to exit Player Support view. In the Netflix Profile overlay, players cannot tap the Puzzled icon to return to the game.
Workaround: Use the Android back button to return to the previous screen or relaunch the app.
[iOS] The app’s music does not resume playing after returning from the background
Issue: When the app is minimized or you switch to another app and then return, the app’s music does not automatically resume playing.