We put together a list of some of our current Known Issues. Our team is working on resolving these in our future updates. If you encountered something that isn’t shared here, please do let our Player Support team know. The best way to contact us is through the game. However, you can also use the Chat widget on our Help Center (bottom right corner), or send us an email at netflixpuzzled.support@games.netflix.com

Game Specific Known Issues:

Sudoku 
"Show the Hint Button" toggle does not remove the Hint button 
Issue: The "Show the Hint Button" toggle in Sudoku Settings does not remove the Hint button as described. Instead, it disables the button, leaving it visible but inactive.

General and Device-Specific Known Issues:

Puzzle UI may fail to load if Puzzled is left in the background 
Issue: Puzzle UI may fail to load properly if the application is left open in the background for extended periods of time.
Workaround: Force close the app and relaunch it before playing again if it was left in the background for an extended period.

[Android] [Pixel 9 Pro]
Issue: Players are unable to use 'x' to exit Player Support view. In the Netflix Profile overlay,  players cannot tap the Puzzled icon to return to the game.
Workaround: Use the Android back button to return to the previous screen or relaunch the app.

[Android]
Issue: Netflix Puzzled might take longer than expected to load on some Android devices.
Workaround: Leave the phone on the loading screen for a longer period of time to allow the app to load.

Daily Puzzles disappear from the Home view and Puzzle Archive
Issue: Daily Puzzles are disappearing from the Daily Puzzles section (Sudoku, Bonza, Shapes, and more). The Daily Puzzle Archive is also empty for the entire week.
Workaround: Reinstall the app. 

[iOS] Getting stuck at dark//blue screen when trying to load the app
Issue: The loading screen gets stuck on the dark/blue screen when trying to load the app after updating it to the latest version.
Workaround: Restarting or reinstalling the app may help fix the issue. 

"Unexpected Application Error! The quota has been exceeded" error
Issue:  This error may persistently appear when trying to play any puzzle. 
Workaround: Reinstall the app. 

Error "-1000"
Issue: Error "-1000" appears when trying to load the app.
Workaround: Restart the app. 

Error "-92"
Issue: Error "-92" appears when trying to load the app.
Workaround: Turn off your device, wait a few seconds, and turn your device back on. 

[Android] Sudoku puzzle's UI elements are not properly aligned on foldable devices
Issue: Sudoku puzzle's UI elements clip with one another on the foldable device's larger inner screen